If you are not satisfied with the quality of your purchase, email us immediately (and within 21 days starting from the day we confirm to you that your order has been shipped) and describe the faults and provide photos as evidence. We will assess this and get back to you with a resolution as soon as possible. If the faults are deemed to be manufacturing faults, we will provide you the full refund for the faulty product. If the product requires to be shipped back to us due to manufacturing faults, we will cover the shipping cost for the faulty product.
If a product needs to be returned to us, please use the following address:
The Apparel Effect
P.O. Box 6037
WAIKIKI WA 6169
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
For a successful refund, all products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore, advise you take out shipment registration of insurance with your postal carrier. The Apparel Effect will not be responsible for parcels lost or damaged in transit if you choose not to insure.